Do not lose sleep over it - we will help you!
Do not hesitate to email us if you need help or have any questions.
Due to staff shortages, we can currently not offer customer service via telephone. Please use e-mail.
Frequently asked questions
How do I track my delivery?
Once your order leaves our storage facility you will receive an email with a tracking id. Please also check your junk mail folder, sometimes the email ends up there. If you haven't received an email after placing an order, please contact us at firstname.lastname@example.org and we will be able to assist.
Why haven't I received my order confirmation?
If you haven't received your order confirmation, please check your junk mail folder. If you can't find it there please contact us directly.
Can I revoke my purchase?
You are entitled to a full refund, regardless of reason, within 60 days of receiving your items. If you wish to revoke your purchase prior to the items leave our storage facility, please call us immediately after purchase on +46 (0) 10 138 90 20. If your order is placed on a weekend or after closing you can contact us via email at email@example.com
What is Alva's Sleep Well Guarantee?
This allows you to try your new bed linen for 60 nights from the date of receipt. If you're not satisfied with your items you can return them and get a full refund. We aim for you to be 100% satisfied with your Alva products.
How do I get a refund?
Everything you need for a refund is included in your package:
- Fill out the enclosed return form and put it together with the items back in the box.
- Stick the enclosed return shipping bill on top of the original one.
- Hand the package to your nearest shipping point, keeping your original receipt.
You will have the refund in your account within 14 days from us receiving the items back from you. If the return or any other necessary documentation is missing, contact us and we will assist you in your refund.
When and how will I receive my invoice?
If you have chosen to pay via invoice, this will be sent to you via email once the items have left our storage facility. If your invoice is missing, please contact us at firstname.lastname@example.org or log in at My Klarna.