Terms & Conditions
Our promise to you as a customer
- Always Free Shipping
- Always Free Returns, Use the return document included with your delivery or contact us at firstname.lastname@example.org for a new one.
- 60 nights trial period - You can always try our sheets for 60 nights. Something you don't like? Return the sheets for a full refund.
Our complete terms and conditions below
These general terms and conditions (the “General Conditions”) apply when you as a consumer (the “Customer”) place an order via www.alvalinen.com and related pages, (the “Website”). The agreement is concluded between you and Alva Linen AB, company reg. no. 559105-9471 (”Alva”). Detailed contact information and other information about Alva are set forth on the Website. The General Conditions are only applicable for Customers that are consumers.1.2
The Customer must be minimum 18 years old to order via the Website. In accordance with Swedish law, Alva does not accept any credit purchases by persons below 18 years of age. Alva reserves the right to deny or change a Customer’s order (e.g. if the Customer has provided incorrect personal data and/or has any record for non-payment of debt).1.3
Alva shall have no liability in case products are sold out, nor for image or typographical errors on the Website, e.g. errors in the product description or technical specification, inaccurate prices and price adjustments (such as changed prices from suppliers, change in currencies) or incorrect information with regards to whether a product is in stock. Alva is entitled to rectify any such errors and, at any time, to change or update the information. If an inaccurate price has been stated for a product ordered by the Customer, Alva will naturally notify the Customer accordingly and await the Customer’s approval of the amended price prior to Alva continuing with the order process. All images on the Website shall be considered solely as illustrations. Such illustrations do not guarantee to reproduce the exact appearance of the product. Alva is not responsible for any information by third parties provided for on the Website.1.4
The Website and all its content is owned by Alva or its licensors. The information is protected by intellectual property and marketing legislation. This means that trademarks, company names, product names, images and graphics, design, layout and information about products, services and other content may not be copied or used without the prior written consent of Alva.
2. Contracts and Orders2.1
A purchase agreement is concluded when Alva has confirmed the Customer’s order and the Customer has received an order confirmation from Alva via e-mail. Alva encourages the Customer to save the order confirmation for any future contacts with Alva’s customer service regarding the order. The Customer is entitled to cancel their order up until it has been confirmed by Alva. If the order is cancelled, Alva will refund any payments the Customer or their pay- or credit card company has made with regard to the order.
3. Customer Information etc.3.1
The Customer undertakes to ensure that no one, except the Customer, uses the Customer’s log-in details. The Customer may not disclose their username or password to any person and shall ensure that any documentation with information about username and password is kept in such a way that unauthorized persons may not access the information. The Customer shall notify Alva without delay if it may be suspected that any unauthorised person has obtained access to the Customer’s password. The Customer is responsible for all purchases made with the Customer’s log-in details if the Customer has not provided such notification.3.3
If Alva suspects that the Customer abuses their user account or their log-in details or otherwise violates the General Conditions, Alva is entitled to block the Customer’s access to their user account. Furthermore, Alva is entitled to assign new log-in details to the Customer.
4. Prices, Fees and Payment4.1
The prices stated on the Website apply to orders placed on the Website. All prices are presented in Euros and include VAT. The prices do not include payment and shipping fees, which are given separately.4.2
The Customer can pay for their purchase in the manner specified on the Website. Read more about our different payment options on the Website here. Alva is entitled to charge the Customer already in connection with the order, unless invoicing or any similar payment method has been selected by the Customer and approved by Alva. Upon invoicing or partial payment, Alva or its partners may obtain a third party credit report. In such a case, you will be informed accordingly. Alva reserves the right not to offer all payment methods at all times, alternatively change payment method if the payment method the Customer has selected does not work, for whichever reasons, at the time of fulfilment of the order. Please note that limitations of available payment methods are set forth on the Website.
5. Special Offers
Alva may from time to time provide special offers on the Website which may have more favourable conditions than those set forth in these General Conditions, e.g. with regard to payment or extended right of withdrawal. Such conditions will apply for the duration of the special offer and for the specific products set forth by Alva in connection therewith. Alva reserves the right, at any time, to withdraw such special offers. Upon termination or withdrawal of a special offer, these General Conditions shall apply without any amendments. Any offers on specific products on the Website are valid only for a limited period of time and until products are sold out.
6. Gift Cards
Gift cards sold by Alva are valid for two (2) years from the date of issue and can be redeemed in Alva’s web shop. After the expiry date, the card cannot be used as payment or reactivated, nor can any remaining value be reimbursed. Your gift card constitutes legal tender at Alva and must be stored securely. Gift cards cannot be exchanged for cash. Lost or stolen cards will not be replaced.
7. Delivery and Shipping7.1
Products in stock are normally delivered within the number of working days set forth on the Website. Unless otherwise agreed (e.g. in connection with reservation of products not in stock), delivery will be made no later than 30 working days after Alva has confirmed the order in writing through the order confirmation. Further information about Alva’s delivery of products and the conditions for delivery are set forth here.7.2
The expected delivery time is set forth in the order confirmation, at the checkout and/or on the current product page on the Website. Unless otherwise expressly agreed and if a delivery is delayed for more than 30 working days and it is not due to you as Customer, you are entitled to cancel the purchase.7.3
If any package shall be picked up at a specific delivery point, the Customer shall do so within the time specified in the notification. Packages shall normally be retrieved personally with valid identification and order number. The Customer will receive a notification of delivery stating when and where the package shall be picked-up or received. The notification may be made by e-mail, ordinary mail and if the Customer has provided a mobile number, also by phone or SMS. Alva is entitled to charge the Customer a fee of €15 if the package is not retrieved.
8. Right of Withdrawal8.1
Unless otherwise stated, products on the website have a 60 day return period.8.2
When purchasing products on the Website, you will be notified if a product does not fall within the normal withdrawal period.8.3
If the Customer wishes to withdraw a purchase, the Customer shall, prior to the expiry of the withdrawal period, send a clear message to Alva in the manner set forth here. The Customer shall provide their name, address and other relevant information, e.g. order reference, invoice number and the name of the product in the message.8.4
If the Customer uses their right of withdrawal, the Customer shall pay for the return shipping costs and is responsible for the condition of the product after the Customer has received the product and during the return shipping. The product shall be returned within 14 days from the date when Alva was notified of the withdrawal. The product shall be sent well packaged, in good condition and in its original box and/or packaging. Any returns shall be sent to Alva in accordance with the methods and directions set forth on the Website which you can find here.8.5
When the Customer withdraws their purchase, Alva will refund the amount the Customer has paid for the product, including shipping costs. Any additional shipping costs due to the Customer choosing another delivery than the standard delivery offered by Alva are exempted from refund. Upon return of part of an order, the shipping costs will not be refunded. Alva is entitled to deduct an amount from the amount to be refunded, which corresponds to the depreciation in value of the product compared to the original value of the product, if and to the extent such depreciation in value is due to Customer having handled the product to a greater extent than necessary to determine its function or characteristics.8.6
Alva will pay back the amount without undue delay, however, no later than within 14 days from the date Alva received the Customer notification of withdrawal. However, Alva may delay repayment until Alva has received the product or the Customer has provided proof that the product has been returned, e.g. by means of certificate of delivery. Repayment will be made to the Customer by the payment method chosen by the Customer, unless otherwise agreed or if there is any objection for such a repayment.
9. Warranty and Complaints9.1
Some of Alva’s products may be subject to warranties. Information about any warranty period and special conditions for warranties for each product respectively, is set forth on the Website or in these General Conditions. Warranties for products will only cover original manufacturing defects and accordingly not any fault arising upon or after any individual changes of the product’s function and appearance, e.g. rebuilding, upgrading or other configuration of the product. The Customer’s order confirmation constitutes the certificate of warranty.9.2
The right to file a complaint applies to products which are defective according to applicable consumer protection legislation. Any Customer who wishes to assert their right to file a complaint for any product ordered shall contact Alva, as soon as possible after discovering the defect using the contact information set forth on the Website. Complaints made within two months of the time the defect was discovered are always considered to have been made in a timely manner. You have a 3 year warranty on the goods purchased on the Website.9.3
Alva will assume the cost for the return freight for any approved complaints.9.4
Once a product, for which a complaint has been filed, is returned and the complaint approved, Alva will refund the Customer in compliance with applicable consumer protection legislation. Alva strives to do so within 14 days from receipt of the complaint by Alva, but it may be delayed depending on the nature of the product. Alva reserves the right to refuse any complaint if the product, in compliance with applicable consumer protection legislation, proves not to be defective.
11. Force Majeure
Alva is not liable for any delays caused by circumstances beyond Alva’s control, e.g. general labour dispute, extreme weather, acts of war, fire, lightning, terrorist attacks, pandemics, changed governmental orders, technical problems, defects in power- /tele-/computer communications or other communication and defects or delays in the service by sub-suppliers due to circumstances set forth above. Such circumstances shall result in relief from damages and other measures. If any such situation should arise, Alva shall inform the Customer accordingly both at the beginning and the end of the period for the current situation. If the situation has lasted for more than two months, both the Customer and Alva are entitled to terminate the purchase with immediate effect.
12 Changes to the General Conditions
Alva reserves the right to change these General Conditions at all times. Any changes to these General Conditions will be posted on the Website. Changes will become valid once the Customer has accepted the General Conditions (in connection with a new purchase or while browsing the Website), alternatively 30 days after Alva has informed the Customer of the changes. However, Alva recommends that the Customer regularly remains updated on the Website in order to become aware of any changes to the General Conditions.
If any provision of this Agreement is held to be invalid or unenforceable by any competent court, authority or arbitral tribunal, the remainder of that provision and all other provisions will remain valid and enforceable to the fullest extent permitted by applicable law. Any provisions determined invalid or unenforceable will be substituted by relevant legal guidance and advice.
14. Applicable Law and Dispute Resolutions14.1
Any disputes shall primarily be settled by agreement after discussions with Alva’s customer services.14.2
If a dispute cannot be resolved through discussion with Alva's customer service, you, as the customer, can directly submit complaints online via the EU-commission’s dispute resolution platform, which can be found at the following link http://ec.europa.eu/consumers/odr. If you submit a complaint via that platform, your submission will automatically be forwarded to the correct national body responsible for resolving disputes. That body will then contact us and try to resolve the dispute without court involvement. In the event of any dispute, Alva will comply with the decisions of the Swedish National Board for Consumer Disputes or a corresponding Dispute Settlement Authority in the UK.14.3
Disputes concerning the interpretation or application of these General Terms shall be settled as determined under item 14.2, above, or ultimately by the courts.